Refund Policy
This policy explains how Zoosp handles subscription cancellations, refund requests, and already-consumed video processing usage.
Subscriptions
Zoosp subscriptions renew monthly unless cancelled before the next billing date. You can cancel from your billing portal when self-serve billing is enabled, or by contacting Zoosp support.
Refund window
If you subscribe by mistake or cannot access the paid product, contact us within 7 days of the initial payment and we will review the request in good faith.
Video processing usage
Usage that has already consumed video processing, model provider, rendering, infrastructure, or storage resources is generally non-refundable. This helps keep pricing predictable for active teams.
Cancellations
Cancelling stops future renewals. Your existing uploaded videos and generated outputs remain available according to your account status, but new paid processing may be blocked after the subscription ends.
How to request help
Use the contact form on zoosp.ai/contact and include the account email, organization name, billing date, and the reason for the request.