Refund Policy
This policy explains how Zoosp handles subscription cancellations, refund requests, and already-consumed video processing usage.
Subscriptions
Zoosp subscriptions renew monthly unless cancelled before the next billing date. You can cancel from your billing portal when self-serve billing is enabled, or by contacting Zoosp support.
7-day money-back guarantee
Try Zoosp risk-free. If Zoosp is not right for you, contact us within 7 calendar days of your first-ever Zoosp subscription payment. We will cancel your subscription and issue a full refund to the original payment method. Processing usage during this period does not invalidate the guarantee.
Later payments and usage
The 7-day money-back guarantee applies only to the first-ever Zoosp subscription payment and does not restart for renewals, upgrades, downgrades, or later resubscriptions. Later payments and consumed processing are non-refundable except where applicable law requires otherwise.
Cancellations
Cancelling stops future renewals. Your existing uploaded videos and generated outputs remain available according to your account status, but new paid processing may be blocked after the subscription ends.
How to request help
Choose Refund request on the Zoosp support form and include the account email, subscription details, and reason for the request. Zoosp will verify eligibility, cancel the subscription immediately, and submit the full refund through Dodo. Paid access ends when the refund is processed. Settlement timing depends on Dodo and the customer’s payment provider.